Overview
Harborlight Agency strives to provide deliverables that meet your expectations. However, we understand that circumstances may arise where you are not entirely satisfied with a service. This Refund Policy outlines the conditions under which you may request a refund for our consulting services.
Eligibility for Refunds
Refunds are generally considered in the following situations:
- If we fail to deliver a contracted service within the agreed timeframe and the delay is due to our error.
- If the final report or deliverable contains material errors that persistently affect its usability, after we have been given reasonable opportunity to correct them.
- If there is a duplicate charge or accidental transaction made through our billing system.
Refund requests must be submitted within 14 days of the original invoice date.
Non-Refundable Services
Certain services are non-refundable once started, including:
- Initial feasibility studies and market snapshots that have been delivered in full.
- Custom research or analysis that has been prepared specifically for your project and cannot be resold.
- Any service where you have received the final deliverable and have provided acknowledgement of receipt.
Requesting a Refund
To initiate a refund request, please send an email to harborlightagency@gmail.com with your name, invoice number, and a detailed explanation of why you are seeking a refund. Our team will review your request and respond within 5 business days. If approved, the refund will be processed to your original payment method within 10 business days.
Processing Time
Refund processing time may vary depending on your bank or payment provider. Once we approve a refund, it typically appears on your statement within 5–10 business days. If you have not received it after 15 business days, please contact us again for assistance.